Can I return my items?
If you you are not entirely happy with your purchase, we provide hassle free returns. You have 28 days to send your item back from your delivery date, you may gain a full refund if the item is returned within 14 days of receivng it, if it is returned after 14 days but no later than the 28th day a store credit will be issued (store credits expire after 12 months).
We ask you follow these simple rules! We can only process your return provided the :-
- Items are unworn and unwashed
- Shoes have not been worn and show no signs of wear
- Items still have the tags attached
- No smell of perfume
- Items have no make-up stains
- Items returned must be in a resale able condition
Unfortunately due to hygiene reasons we are unable to refund the following Items once purchased :-
- Stick on Bras
If you have changed your mind about an order, your postage costs will not be refunded.
Polite note to all our International Customers, currently we are unable to offer a pre paid return shipping services. If you decide to send your item back for an refund/exchange the cost for sending the item back will be at your expense.
I want to exchange my item
Please return the item you wish to exchange to us including your original invoice and a returns form requesting an exchange. You will then be issued with a credit note for the value of your item so that you can reorder.
Please be aware that it takes up to 14 working days to process your exchange,
Your original postage costs (if any) will not be refunded.
Once you received your order, if any of the items are incorrect, damaged or faulty, please contact us via email at email@example.com and if damaged: send a picture of the damaged item, then please print a returns label to post the item back Free of Charge for an exchange.
You have 28 days from receipt of the faulty item to return it to us.
How long does it take to process a return?
Please allow 10 - 14 working days for us to process your return, after it is has been delivered back to us. Refunds can take up to 7 working days.
Why have I been issued store credit?
Store credits are only issued for two reasons either your returned order has passed our 14 days return period or you returned your order without a returns form. Due to the speed we process returns we are unable to wait for missing information to process a return, so in these circumstances we issue you a store credit - if this is not acceptable kindly email us on firstname.lastname@example.org and a refund will be issued (this only applies to returns received within the 14 day return period).
- Top End Trend
- 39a Spalding Street
- LE5 4PH
Please be careful when trying on items that you make sure perfumes/deodorants/smoke etc. do NOT leave marks or scents on the items. Misslook reserves the right to refuse and return items which are used or soiled. This does not affect your statutory rights.